SHIPPING


Your order will be prepared with care by our team and shipped with DHL or UPS.

Shipping costs will be calculated during checkout based on the total amount of your order and destination.

Delivery times are based on the time your package is sent and should only be used as a guide.

AUSTRIA

Delivery time within Austria is approximately 1 to 2 business days.

  • FREE UPS SHIPPING ON ALL ORDERS OVER € 500;
  • National orders up to € 499,99: € 20,- shipping costs.

TAXES

The prices are shown with our local 20% Austrian VAT.

No additional taxes or custom duties will be charged!

EUROPEAN UNION (excluding Austria)

Delivery time within Europe is approximately 2 to 4 business days.

  • FREE UPS SHIPPING ON ALL ORDERS OVER € 500,-
  • EU orders up to € 499,99: € 25,- shipping costs

TAXES

EU: The prices are shown and charged including your local EU country based VAT.

No additional taxes or custom duties will be charged!

SWITZERLAND, UNITED KINGDOM

Delivery time within Europe is approximately 2 to 4 business days.

  • FREE UPS SHIPPING ON ALL ORDERS OVER € 600,-
  • All orders up to € 599,99: € 45,- shipping costs

TAXES

NON-EU: All local taxes and custom duties must be paid by the customer. We charge only the net price (without Austrian VAT).

UNITED STATES OF AMERICA, UNITED ARAB EMIRATES,
CANADA, CANARY ISLANDS

Delivery time outside Europe is approximately 3 to 5 business days.

  • FREE DHL SHIPPING ON ALL ORDERS OVER € 1000,-
  • All orders up to € 999,99: € 50,- shipping costs

TAXES

NON-EU: All local taxes and custom duties must be paid by the customer. We charge only the net price (without Austrian VAT).

For US*, UK and Non-EU customers, SARTALE doesn't charge any taxes on your orders, but please keep in mind that local customs authorities may charge you separately for any import sales tax and customs duties upon delivery.

IMORTANT NOTE

Please note that if a customer refuses to pay local customs taxes or duties, the package will go back to us. In this case SARTALE upholds the right to deduct the shipping costs and any possible customs charges from your refund. In case your order originally was shipped free of charge, both the costs of sending and returning the package will be deducted from your refund.

*All orders to the United States under $800 (including shipping costs) are free from local taxes, extra fees and import duties.

OTHER COUNTRIES

Delivery time outside Europe is approximately 3 to 5 business days.

  • FREE DHL SHIPPING ON ALL ORDERS OVER € 1500,-
  • All orders up to € 1499,99 : € 100,- shipping costs

TAXES

NON-EU: All local taxes and custom duties must be paid by the customer. We charge only the net price (without Austrian VAT).

Please note that SARTALE does not take responsibility for any customs clearance delays or failed payments, though we'll try to minimize any potential risks for you.

Shipping costs can be changed anytime. Deliveries will be carried out by third-party couriers (DHL or UPS). Your name, address, e-mail address and phone number will be provided to those couriers to deliver your goods.

We always try to prepare orders as soon as possible for you. Orders are usually dispatched within 2-4 business days after the payment of your order. Our warehouse operates on Monday - Friday during 10 a.m - 19 p.m, except on national Austrian holidays.

Please take into account that due to a busy time of the year (national holidays, sale periods) there is sometimes a chance of a short shipment delay.

When the items are ready to be dispatched, customers will receive a tracking link to check on the latest updates of the shipment. Please note that it can take up to 48 hours for updates to be shown in tracking.

We uphold the possibility to ship orders in separate deliveries. Please check your shipment confirmation e-mail which items are out for delivery.

RETURNS & EXCHANGES

If your order does not meet your expectations or you’d like to exchange it, you can return it free of charge within 14 days, starting from the day your order was delivered.

To start a return/exchange, we kindly ask you to contact us via info@sartale.com to provide us with your order number and your proof of purchase.

After informing us about your intention, you get an additional 14 days to send the package.

Please consider that returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags and accessories and in the original packaging.
  • Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. In this case please make sure you send us a proof (a photo, for example).
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided.
  • When trying on footwear, please do not mark the soles or damage the shoe box.
  • If an item has a brand tag attached, it must be returned with the tag in its original position.
  • Swimwear items must be returned in unopened and undamaged packaging, where applicable. Swimwear must only be tried on over your own undergarments.

Please take into account that If anything is damaged or missing from your return, you may not receive your refund.

  • Custom products such as special orders or personalized items and intimate apparel (briefs, boxers) can’t be returned. Please contact us if you have any questions or concerns about your specific item

Please note that we only offer free returns on non-sale products.
In order to get a return label, simply contact us via our email info@sartale.com, we’ll provide you with one.

We ask you kindly to provide a waybill number for the returned goods via our email info@sartale.com.

When choosing a courier, please note that the sender is responsible for any transport risks during shipment.

You’ll get a notification with your tracking number, once your item is ready to be dispatched.

We always try to fulfill your return/exchange as soon as possible for you.
By exchange, once we receive your original order, we will send you the correct size. You will receive an email with a new tracking link.

CANCELLATION

You have a right to choose to cancel your order. If you’ve yet not been notified of the dispatch of your order, you can choose to cancel it.

Please contact us via our email info@sartale.com.

REFUND

Once your return has been accepted, It can take up to a few days, your refund will be processed to your original payment method, excluding delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

You will receive a notification email.

NON-EU: If you’d like to get a refund on local taxes and custom duties, please contact your local Customs Service.

You are always welcome to contact us for any questions via info@sartale.com.
We are glad to help you with all your inquiries!

CHRISTMAS & NEW YEAR

As holidays are already around the corner, take your chance to find a perfect gift for your loved ones before 25 December.

In order to receive your gifts in time we highly recommend ordering one week before 25th at the latest, as these dates cannot be guaranteed if there are payment issues or additional customs checks.