Sartale - Online Men's Shop | Shipping & Returns
SHIPPING
Your order will be prepared with care by our team and shipped with DHL.
Shipping costs will be calculated during checkout based on the total amount of your order and destination.
Delivery times are based on the time your package is sent and should only be used as a guide.
AUSTRIA
Delivery time within Austria is approximately 1 to 2 business days.
Taxes:
The prices are shown with our local 20% Austrian VAT.
No additional taxes or custom duties will be charged!
FREE DHL SHIPPING ON ALL ORDERS OVER € 500,-
National orders up to € 499.99: € 20,- shipping costs
Additional Information for customers with shipping address in Austria:
Once you are at checkout filling up your information, you will have the possibility to choose the pick-up option at our store (Rauhensteingasse 7/5, 1010 Wien) if your shipping address is in Austria.
EUROPEAN UNION (excluding Austria)
Delivery time within Europe is approximately 2 to 4 business days.
Taxes:
EU: The prices are shown and charged including your local EU country based VAT.
No additional taxes or custom duties will be charged!
FREE DHL SHIPPING ON ALL ORDERS OVER € 500,-
EU orders up to € 499,99: € 25,- shipping costs
SWITZERLAND, UNITED KINGDOM*
Delivery time within Europe is approximately 2 to 4 business days.
Taxes:
NON-EU: All local taxes and custom duties must be paid by the customer. We charge only the net price (without Austrian VAT).
FREE DHL SHIPPING ON ALL ORDERS OVER € 600,-
All orders up to € 599,99: € 45,- shipping costs
Additional note for customers with shipping address in Northern Ireland:
Please consider that as a shop in Austria, we are required to charge VAT for orders to Northern Ireland. As we have an OSS EU registration, UK VAT is charged.
UNITED STATES OF AMERICA, UNITED ARAB EMIRATES, CANADA, CANARY ISLANDS
Delivery time outside Europe is approximately 3 to 5 business days.
Taxes:
NON-EU: All local taxes and custom duties must be paid by the customer. We charge only the net price (without Austrian VAT).
FREE DHL SHIPPING ON ALL ORDERS OVER € 1000,-
All orders up to € 999,99: € 50,- shipping costs
For US*, UK and Non-EU customers, SARTALE does not charge any taxes on your orders, but please keep in mind that local customs authorities may charge you separately for any import sales tax and customs duties upon delivery.
Important note:
Please note that if a customer refuses to pay local customs taxes or duties, or if a customer refuses to accept the package upon its arrival, the package will go back to us. In this case SARTALE upholds the right to deduct the shipping costs and any possible customs charges from your refund. In case your order originally was shipped free of charge, both the costs of sending and returning the package will be deducted from your refund.
*All orders to the United States under $800 (including shipping costs) are free from local taxes, extra fees and import duties.
OTHER COUNTRIES
Delivery time outside Europe is approximately 3 to 5 business days.
Taxes:
NON-EU: All local taxes and custom duties must be paid by the customer. We charge only the net price (without Austrian VAT).
FREE DHL SHIPPING ON ALL ORDERS OVER € 1500,-
All orders up to € 1499,99 : € 100,- shipping costs
Additional note for customers with shipping address in South Korea:
We are fully aware of the specifics dealing with Korean Customs. The required invoice which indicates that products purchased by you are of EU preferential origin will be provided and attached to the package.
Please note that SARTALE does not take responsibility for any customs clearance delays or failed payments, though we'll try to minimize any potential risks for you.
Shipping costs can be changed anytime. Deliveries will be carried out by third-party couriers (DHL). Your name, address, e-mail address and phone number will be provided to those couriers to deliver your goods.
We always try to prepare orders as soon as possible for you. Orders are usually dispatched within 2-4 business days after the payment of your order. Our warehouse operates on Monday - Friday during 10 a.m - 19 p.m, except on national Austrian holidays.
Please take into account that due to a busy time of the year (national holidays, sale periods) there is sometimes a chance of a short shipment delay.
When the items are ready to be dispatched, customers will receive a tracking link to check on the latest updates of the shipment. Please note that it can take up to 48 hours for updates to be shown in tracking.
Due to the value of the products, packages require a direct signature, in order to be handed over to you by DHL. We ask you kindly to take this information into account that delivery can only be made, once you/or someone you trust, are/is at home.
We uphold the possibility to ship orders in separate deliveries. Please check your shipment confirmation e-mail which items are out for delivery.
RETURNS & EXCHANGES
If your order does not meet your expectations or you would like to exchange it, you can return it within 14 days, starting from the day your order was delivered.
To start a return/exchange, we kindly ask you to contact us at info@sartale.com to provide us with your order number and your proof of purchase.
Without first sending your request to us, the return will not be accepted!
After informing us about your intention, you get an additional 14 days to send the package.
Please consider that returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags and accessories and in the original packaging.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided.
- When trying on footwear, please do not mark the soles or damage the shoe box.
- If an item has a brand tag attached, it must be returned with the tag in its original position.
- Swimwear items must be returned in unopened and undamaged packaging, where applicable. Swimwear must only be tried on over your own undergarments.
Please take into account that If anything is damaged or missing from your return, you may not receive your refund.
- Custom products such as special orders or personalized items and intimate apparel (briefs, boxers) cannot be returned. Please contact us if you have any questions or concerns about your specific item
Please note that the shipping costs for returning the goods should be paid by the customer. We ask you kindly to provide a waybill number for the returned goods at info@sartale.com.
When choosing a carrier, please note that the sender is responsible for any transport risks during shipment.
We always try to fulfill your return/exchange as quickly as possible.
By exchange, once we receive your original order, we will send you a new package with an exchanged size. You will receive an email with a new tracking link.
Additional note for customers from Non-EU countries:
Due to recent difficulties dealing with other carriers we have chosen to continue to work explicitly with DHL. Therefore all returns/exchanges can be only processed through DHL. We are still working on the possibility of being able to offer our customers free returns, unfortunately, at the moment we cannot offer you that.
We would like to make it convenient for our customers, so you will be charged only 50 Euro for the return label. The amount will be later deducted from your refund.
Please write to us at info@sartale.com to receive more information.
CANCELLATION
You have a right to cancel your order. If you have yet not been notified of the dispatch of your order, you can write to us at info@sartale.com with a request to cancel it.
REFUND
Once your return has been accepted, processing returns can take up to a few days, your refund will be processed to your original payment method, excluding delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
You will receive a notification email.
NON-EU: If you’d like to get a refund on local taxes and custom duties, please contact your local Customs Service.
You are always welcome to contact us with any questions at info@sartale.com.
We are glad to assist you with all your inquiries!
In case you receive the package, and it seems damaged, and you notice an item missing from your order, we ask you kindly to take several pictures of the package. Do not get rid of the package until we confirm you can do so!
Please send us a request with the pictures to info@sartale.com afterwards.
In case you will not be able to provide us with the required evidence, we will not be able to make a refund!
Thank you for your understanding.