SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected

with the purchase in the checkout cart. Custom duties and import taxes are not included and shall be borne by the customer upon delivery at the chosen destination.

AUSTRIA
FREE SHIPPING WITH DHL DOMESTIC ON ALL ORDERS OVER € 300,-
National orders up to € 299,99: € 15,- shipping costs
 
EUROPEAN UNION (excluding Austria)
FREE UPS STANDARD SHIPPING ON ALL ORDERS OVER € 500,-
EU orders up to € 499,99: € 20,- shipping costs

SWITZERLAND
FREE DHL EXPRESS SHIPPING ON ALL ORDERS OVER € 500,-
All orders up to € 499,99: € 40,- shipping costs

UNITED KINGDOM
FREE DHL EXPRESS SHIPPING ON ALL ORDERS OVER € 500,-
All orders up to € 499,99: € 40,- shipping costs

UNITED STATES OF AMERICA
FREE DHL EXPRESS SHIPPING ON ALL ORDERS OVER € 1000,-
All orders up to € 999,99: € 45,- shipping costs

UNITED ARAB EMIRATES
FREE DHL EXPRESS SHIPPING ON ALL ORDERS OVER € 1000,-
All orders up to € 999,99: € 45,- shipping costs

 

OTHER COUNTRIES
FREE DHL EXPRESS SHIPPING ON ALL ORDERS OVER € 1000,-
All orders up to € 999,99 : € 45,- shipping costs

Shipping costs can be changed anytime.  Deliveries will be carried out by third-party couriers (like DHL EXPRESS, UPS etc.). Your name, address, e-mail address and/or phone number will be provided to those carriers to deliver your goods.

Orders are usually dispatched within 2-4 business days after the payment of your order. Our warehouse operates on Monday - Friday during standard business hours, except on national Austrian holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Please note that the delivery to Russia may take up to 10-12 business days.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please note that it can take up to 48 hours for updates to be shown in tracking.

We uphold the possibility to ship orders in separate deliveries. Please check your shipment confirmation e-mail which items are out for delivery.

 

RIGHT OF WITHDRAWAL

We offer a 14-days return policy, which means you have 14-days after receiving your item to request a return (right of withdrawal). The 14-days period begins when you or someone you nominate receives the goods.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused, with tags and accessories (hangers, dustbags, garment covers etc.), and in its original packaging. You’ll also need a proof of purchase (e-mail address, name, address, payment amount and type).

To start a return, you need to contact us at info@sartale.com providing your order number and your proof of purchase. If your return is accepted you need to send the goods in the original packing with all accessories (as stated above). You need to return the items within 14 days of the date you notified us of your decision to use your right of withdrawal. All costs for the return of goods need to be borne by the customer. The customer must provide a tracking link for the returned goods via mail to info@sartale.com.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sartale.com